FAQ
Honest answers.
Can the rate change after I book?
No. The hourly rate is locked at booking, and extensions run at the same rate, by the minute beyond the pack.
Is my slot really guaranteed?
Your reserved slot is held for you — the confirmation shows the “Slot reserved” seal with the time and the locked rate.
How do I pay?
Mobile money, bank card, or cash on board. The receipt always itemises VAT (16 %) and, if you pay in dollars, the rate applied and its date.
What if I lose connection during the ride?
Time keeps running on the local clock — the meter doesn't depend on the network. The position shown is dated, never guessed.
Does the chauffeur see my number?
No. Your number stays yours — calls and messages go through the app, both ways.
How do I know who's driving?
You know who's driving before you open the door. Today's photo, name, verification seal and plate are shown as soon as your chauffeur is assigned.
What does a “class” cover?
A level of service — capacity, amenities, hourly rate. Never a vehicle model or brand.
Can I book for someone else?
Yes. The ride can be shared with “safely arrived?” so you can follow your people to the door.